To see if there are provisioning or service health issues, in the admin center, go to the Health > Service health page. The current subscription isn't fully set up or the service isn't available.įor example, if a service in your existing plan has an incident, you can't change plans until all services are healthy. Unassign licenses from users until you have the same or fewer users as your number of licenses. To change plans automatically, all users must have valid licenses. The following table lists issues you might encounter when you try to change your plan, and information about how to resolve them. In other cases, you can change plans manually, instead. In some cases, you can resolve the issue so that you can view available plans. If you can't select the View upgrades recommended for your org link, it means that you can't automatically change your plan right now. Indicate the number of licenses you want, choose when to schedule the change, select a subscription length, and select a billing frequency.

In the right pane, select a different plan.

On the subscription details page, in the Other subscription options section, select Change to a different subscription option.

On the Products tab, select the subscription that you want to change.

In the admin center, go to the Billing > Your products page.

Automatically change your subscription to a new plan For more information, see Move users to a different subscription. If you only want to move some users to a new plan, buy a new plan with the number of licenses you need, and assign those licenses to the users that you want to move. When you change plans, all users in the current plan are assigned licenses for the new plan at the same time. For more information about billing account roles, see What are billing account roles?.Ĭhanging plans is the right choice when you want to move all users assigned to a single plan.

If you have a billing profile, you must be a billing account owner or billing account contributor.

For more information, see About admin roles in the Microsoft 365 admin center

You must be a Global or Billing admin to do the steps in this article.

In some cases, you can't automatically change to a new plan, and instead must change plans manually. After you buy a new plan, all users are automatically assigned licenses in the new plan, and your old plan is canceled for you.

An automatic change walks you through the entire process from beginning to end.

Most of the time, you can change plans automatically. When your business needs change, or you want more features, you can change to a different Microsoft 365 for business plan.

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